A couple of lifetimes ago, I rode in a limo with Shelly Kramer and and Brene’ Brown.
I heard Brene’ speak, I had her sign my books.
It has been years and I still remember that “at least” isn’t helpful and empathy and sympathy are not the same things.
I came across this brilliant video of her talk this week. Watch it, it will help.
Maybe this link.
http://www.fastcodesign.com/3023417/the-power-of-empathy-animated